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Answers to many common questions can
be found in Frequently Asked Questions
For directions on how to file pleadings and use the
Electronic Case Filing system, consult our
User
Guide
In addition to handling registration and billing for PACER,
the PACER Service Center provides assistance ranging from
general information about CM/ECF to complex technical set up
inquiries including:
- troubleshooting connection issues
- browser issues
- installing and using Adobe Acrobat
- navigating CM/ECF sites
Questions involving CM/ECF passwords, procedural issues and
filing problems such as filing a document in the wrong case can not
be handled by the PACER Service Center and must be addressed to
the local court.
Information on working with Adobe Acrobat documents can be
found in Portable
Document Format (PDF) Tips and Tricks
The rules and procedures adopted by the Court are set forth
in the Court's
Standing
Order governing electronic filing.
If you are unable to resolve your problems after consulting
these Help sources, or if you need further
information, you may email us at ecfhelp@tned.uscourts.gov or call:
- Chattanooga - (423) 752-5200
- Greeneville - (423) 639-3105
- Knoxville - (865) 545-4228
- Winchester - (931) 967-1444
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