Electronic Case Filing Help

For directions on how to file pleadings and use the Electronic Case Filing system, consult our User Guide

In addition to handling registration and billing for PACER, the PACER Service Center provides assistance ranging from general information about CM/ECF to complex technical set up inquiries including:

  • troubleshooting connection issues
  • browser issues
  • installing and using Adobe Acrobat
  • navigating CM/ECF sites

Questions involving CM/ECF passwords, procedural issues and filing problems such as filing a document in the wrong case can not be handled by the PACER Service Center and must be addressed to the local court.

The rules and procedures adopted by the Court are set forth in the Court's Standing Order governing electronic filing.

If you are unable to resolve your problems after consulting these Help sources, or if you need further information, you may email us at:


or call:

  • Chattanooga - (423) 752-5200
  • Greeneville - (423) 639-3105
  • Knoxville - (865) 545-4228
  • Winchester - (931) 967-1444